You have contacted an IT Specialist and have been given an invitation to have the IT Specialist connect to your computer remotely. Please enter the invitation code and click Join. You will be prompted to download and run the remote access application.
If your anti-virus blocks the app, please allow to open anyway or wait for the AV vendor to return a safe message and proceed with the install. Windows may prompt you to allow the app to run, click Yes to proceed.
The IT Specialist will initiate a session on your screen and proceed with technical support.